This message is dated Monday 29th June 2020 - Windsor

Alert message sent 29/06/2020 14:11:00

Information sent on behalf of Thames Valley Police

This message is dated Monday 29th June 2020 for Windsor.

The victim was on the phone to a company for several hours one morning.  Their son then heard them hand over their full bank details as well as their driving licence number.  The son ended the call and phoned the bank.  £2,000 had already been withdrawn.  The bank were informed it was a scam and replaced the money, cancelled the card and protected the account.  It was also revealed that the victim had also received a call - supposedly from ‘SKY’, informing them that their router was malfunctioning and they needed a new one.  If they could have please the address for the new router and bank details for a deposit of £3,000 compensation !
This will not be happening as the account is now protected.  If you have a friend / relative who may be vulnerable to these types of scams - the answer is a call blocker phone.  These are readily available and inexpensive.  The phone blocks all calls, but those placed in the database - family, friends, doctors, hospitals, opticians etc..  If anyone else calls, they receive a message that all calls to that number are monitored. Please give your name.  The phone then flashes, to show an unrecorded number is ringing.  When you pick up the receiver you hear that x is calling, will you accept the call.  You press one number to restrict the call and it will never get through again, or to accept the call.  Everyone that I know who has one swears by it saying scam calls have stopped 100%.
Trading standards regionally, has seen an increase in doorstep crime. Consumers are encouraged not to deal with people who cold call at the door and offer to do work, no matter how cheap the deal appears, or how persuasive the seller.
Areas often targeted are, cleaning of gutters and roofing work, tree work, gardening and driveway work.
We are also aware of traders operating, who cold call on the phone offering a free survey for green energy products, such as spray loft insulation, solar panels and solar panel maintenance. The trader then comes out the next day and consumers are signed up there and then, for expensive work. Often the work is started immediately. We would advise people, not to engage with anybody who cold calls you on the phone (even if they suggest they are calling on behalf of a company who you may historically had dealings with).
Please consider carefully, any green energy products as while they can make savings in the long run, they may also not provide you with the return suggested. They can also have knock on consequences, as some mortgage providers may not loan on properties, with spray foam loft insulation etc. So if you are considering any of these sorts of products – think carefully about the purchase, get independent advice and shop around. Preferably using a trader who is on an approved trader scheme such as ‘Buy with confidence’, ‘Traders4U’ or ‘TrustMark’.
Please also be a good neighbour and look out for your elderly vulnerable neighbours and report any suspicious work. To report any concerns or get more advice please contact the Citizens Advice Consumer Helpline 08082231133.
Kind regards
Sarah Stevens
Trading Standards Officer
Trading Standards Service
Town Hall
St Ives Road,

I have attached reference numbers to each crime report. If you live in the vicinity of any of the crimes mentioned and have CCTV or a video doorbell, can you please check the footage. If you have any that might be of interest to the police, can you please make contact with us, quoting reference number given.
I have added a new email address below.  The first email address is directly to your local Neighbourhood Team.  The second is to our investigation team.  Please use it to send any intelligence / video doorbell / CCTV footage you may have, which is relevant to any of the crimes lists below - quoting the reference number.
Alternatively you can call 101 or Crimestoppers anonymously on 0800 555 111 or email -
28/6  Sunday 4.30 p.m.  William Street.  Locked up bike in a bike rack stolen.  A blue Giant Foam One, mountain bike  Ref. No:  43200194058. - WITH FRAME NUMBER.
27/6  Saturday 4.15 p.m.  Baths Island.  2 bikes stolen while the owners were recovering a ball from the river.  1.  A valuable, turquoise, Whyte Somerset, racing bike.  The second stolen bike not yet reported.  Ref. No:  43200194326
29/6  Monday 10.15 a.m. / 10.45 a.m.  Station Car Park, Thames Street.  Locked up bike stolen.  A grey, Trek, hybrid bike.  Ref. No:  43200194823
26/6  Friday 3.05 p.m.  Bridfgeman Drive.  Car driver’s window smashed - vandalism.  Nothing stolen.  Ref. No:  43200192074
28/6  Sunday 1.15 p.m.  Vale Road, Cemetery, Vale Road.  The victim had parked their car to visit the cemetery.  They saw 2 men smashing their car window, reaching in and stealing a handbag & contents.  Ref. No:  43200193888
26/6  Friday 2.45 p.m.  Springfield Road.  Bike propped up outside a shop stolen.  A grey, Carrera Subway, mountain bike.  Ref. No:  43200192148
26/6  Friday 4 p.m. / 4.30 p.m.  Convent Road.  Propped up bike stolen.  A black Orbea Avant, mountain bike.  Ref. No:  43200192257
27/6  Saturday 9 a.m. / 11 a.m.  Springfield Road.  Locked up bike stolen from a front garden.  1.  A red Python Rock FS, man’s mountain bike.  Ref. No:  43200193680
26/6 - 27/6  Friday 6 p.m. / Saturday 10 a.m.  Bell View.  Car rear index p[late stolen.  Ref. No:  43200192989
26/6  Friday 3 a.m. / 3.30 a.m.  St. Leonard’s  Road.  2 locked up bikes stolen from a front garden.  1.  A valuable Cube XMS mountain bike.  2.  A Foffa bike.  Ref. No:  432001 92360
25/6 - 26/6  Thursday 112 p.m. / Friday 8 a.m.  Coppermill Road.  Garage break - tools stolen.  Ref. No:  43200194111
28/6  Sunday 1.30 a.m.  Meadow Way.  Vamoose Burglary (burglary where a car is stolen)  CCTV shows the owner’s car - a white Audi index RJ ** OYX being driven off the driveway.  There are no signs of forced entry and the owner has no idea how they stole the keys.  The car also contained, clothes, mobile phone and a handbag and contents  Ref. No:  43200193826
Please consider using our online reporting system but please note this reporting tool is not for use where a crime happening right now, the suspect is still at the scene, or anyone seriously injured or in immediate danger.
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Eyes, ears.....and Brain


The lockdown has resulted in many neighbourhoods drawing closer together in supporting local residents with needs, and in neighbours spending a lot more time talking to each other over fences or across the road. This has improved community spirit to no end, and a great way to keep this spirit alive is for residents to join their local Neighbourhood Watch scheme, or start up a new scheme if there is not already one covering their respective street.

Neighbourhood Watch is not just about looking out the window and being alert for any crime in the neighbourhood, it is much more than that. It serves as a valuable resource for crime prevention, in supporting the Police with things such as local home security surveys, installing crime prevention aids in homes for the vulnerable and elderly especially, helping those vulnerable and elderly residents with any other needs, and in drawing residents together in supporting one another.
The Windsor & Ascot NHW Association is making great strides in reactivating and expanding Neighbourhood Watch within the various parishes of Windsor & Ascot. Its Facebook page (@WindsorAscotNHW) is receiving multiple enquiries from interested residents and serves as a means to highlight local issues relating to crime and residents in need. New NHW schemes are continuously being set up with active Coordinators, and residents within those scheme areas can now benefit from the new initiatives being introduced by Neighbourhood Watch and Thames Valley Police.
To search for your nearest NHW scheme, or to set up a new scheme, visit and enter your postcode. 

For any questions relating to Neighbourhood Watch please contact the Windsor & Ascot NHW Association at

Message sent by
Jeffrey Pick (Police, Community Engagement & Resilience Officer, Windsor & Maidenhead LPA)

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